Sandro Privacy Policy

  • 1. What this Statement Covers
    This Statement covers our treatment of Personal Data that we collect when you are our member, when you subscribe with us or when you request us for our services. Where Sandro’s operations are subject to privacy legislation other than that of the Hong Kong Special Administrative Region (“Hong Kong”), then this Statement shall be applied so far as practicable and consistent with such local legislation.
  • 2. Collection of Personal Data
  • 2.1 For the purpose of carrying on Sandro business, you may be requested to provide your Personal Data when you subscribe as our member, when you visit our websites (including but not limited to “Membership Website”), when you submit any comments or feedbacks to us or when you are required to verify your identity with us.
  • 2.2 The Personal Data that you may be requested to provide with us includes but not limited to, inter alia, your name, contact phone no., email address, correspondence address, gender, date and month of birth, age group, payment details, occupation, education and profession, and / or personal interests.
  • 2.3 All Personal Data will be collected on a voluntary, open and fair basis.
  • 3. Data collected through your interaction with us
    Various technologies may be used on our websites and our (mobile) applications in order to improve them, make them more user-friendly, effective and secure. Such technologies may lead to data being collected automatically by us or by third parties on behalf of us. Examples of such technologies are cookies, flash cookies and web analytics.
  • 3.1 Click-stream data
    When you visit one of our websites, data is sent from your browser to our server. This data makes it possible to optimise our services and improve your experience on our websites and apps. The data is automatically collected and stored by us or by third parties on our behalf. We may collect information about your computer for system administration and to report aggregate information for internal marketing analysis purposes. This is statistical data about our users' browsing actions and patterns. In particular, this data may include the following:
    • the visitor’s IP address,
    • the date and time of the visit,
    • the referral URL (the site from which the visitor has been referred),
    • the pages visited on our website,
    • Information about the browser used (browser type and version, operating system, etc.).
  • 3.2 Cookies
    We use cookies on our website. We use web analysis tools or of which we have integrated plug-ins on our websites.
  • 4. The purposes for which your personal data may be used are as follows:
    • Provision of Goods & Services;
    • Promotion of the goods and/ or services related to the Goods & Services;
    • Conducting analysis, confirmation and/or verification of your credit, payment and/ or other status for the provision of the Goods & Services;
    • Handling of payment instructions, direct debit payment and/or credit card payment requested by you;
    • Day-to-day management of your membership account and/or collecting any amount payable in respect of the Good & Services; and
    • Your personal data will be transferred to our agents, contractors, telecommunication operators, credit consultants, security organizations engaged by us, credit providers, banks, financial institutions, and any other persons under a duty of confidentiality to us for handling and enhancing the provision and/or operation of the above purposes.
    If you do not wish to receive any marketing materials or do not wish us to disclose, transfer or use your personal data for the purposes described herein, please send your request together with your name, membership number (if applicable) and contact number in writing to the following email address:
  • 5. Disclosure of information
    One of our core principles is the fact that we will treat your data with care and confidentiality. We will not disclose your data to any third parties aside from what is stated in this Privacy Policy without your prior consent. If required by law, your data may be disclosed to third parties. Provided that this is allowed under applicable law, we may transfer your data to other parts of the Sandro.
    We may use service providers and data processors working on behalf of Sandro. The services may include hosting and maintenance services, analysis services, e-mail messaging services, delivery services, handling of payment transactions, solvency check and address check, etc. These third parties are granted access to such personal data they require in order to be able to carry out the particular service. The service providers and data processors are contractually obliged to treat such information in the strictest confidence. They are contractually not allowed to use the data in any other way than required. The necessary steps are taken to ensure that our service providers, and the processors working on behalf of Sandro, protect confidentiality of your data.
    There may be occasions on which we disclose non-personal data to our partners in an anonymous form. Such non-personal data may include information about the number of visitors to a website or a (mobile) application during a certain period of time.
    Please note that any information you post or disclose through your interaction with Sandro (for example personal data contained in the photos, stories, comments and videos that you submit) will become public information, and may be available to visitors to the site and to the general public.
    We may disclose your information to the extent that we are under a duty to disclose or share your personal data in order to comply with any legal obligation or the directions of the Court or any other body of competent jurisdiction, or in order to enforce or apply our Privacy Policy and other agreements; or to protect the rights, property, or safety of Sandro, our employees, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
  • 6. Access to your personal details
    If any of the information that you have provided us with changes, e.g. if you change your email address or other contact details, or if you wish to cancel your registration with us, please let us know by writing an email to us: If you have any questions, please feel free to contact us at
  • 7. Social Networks
    Our website and (mobile) applications provide you with Social Plug-ins from various social networks. If you choose to interact with a social network, your activity on our website or via our (mobile) applications will also be made available to social networks such as Facebook and Twitter. If you have logged in to one of these social network sites during your visit to one of our websites or (mobile) applications, the social network site might add this information to your profile. If you are interacting with one of the Social Plug-ins, this information will be transferred to the social network site. In case you do not wish such a data transfer, please log out of your social network site before entering one of our websites or (mobile) applications. We cannot influence this data collection and data transfer via the Social Plug-ins. Please read the privacy policies of those social networks for detailed information about the collection and transfer of personal data, what rights you have and how you can achieve satisfactory privacy settings. In addition, to improve your user and brand experience, your data may be passed to a third party (eg Facebook) for processing in accordance with data protection and privacy regulations.
  • 8. Data Security
    Data security is our top priority. We strive to ensure that your Personal Data will be protected against unauthorized or accidental access, processing or erasure. We maintain this commitment to data security by implementing appropriate physical, electronic and managerial measures to safeguard and secure your Personal Data. Encryption technology, such as SSL, may be employed for the transmission of Personal Data collected online. Also, our web servers are protected by data security measures and our systems are monitored to prevent any unauthorized access.
  • 9. Retention of Personal Data
    Your Personal Data will only be retained for as long as is necessary to fulfill the original purpose for which it was collected, unless contrary to any applicable statutory requirement.
  • 10. Direct Marketing
    Sandro may contact you from time to time with a view to providing the latest information on our products and services / member program. If you do not wish to receive these updates, please login at to unsubscribe. Alternatively, you may click the unsubscribe link as shown in our electronic promotional materials; or can write to us via e-mail to CS email address at In accordance with the statutory requirements, Sandro will honour your request not to use your Personal Data for the purposes of direct marketing. Unless otherwise instructed as per the above, Sandro may use any of your Personal Data collected in the normal course of our business for direct marketing purposes.
  • 11. Amendment to this Statement
  • 11.1 We may amend this Statement from time to time. If we make any substantial amendments in the way we use your Personal Data, we will notify you by posting a prominent announcement on the Membership Website. You agree that such posting will constitute sufficient and adequate notice to you of the amendments.
  • 11.2 You agree that your continued use of our products or services after such amendment will constitute your acceptance of and agreement to be bound by the modified Statement.
  • 12. Contact Information
    Should you have any questions about the processing of your personal details or about our privacy policy, please feel free to contact us. The contact details are: Sandro
    By signing in the newsletter subscription form, you agree to comply with the Statement set out above.
    In case of discrepancies between the English and Chinese versions, the English version shall apply and prevail.
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